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Frequently Asked Questions

Can I upgrade or downgrade my subscription?

Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your canibuild account to change your subscription details.

Is my data safe?

We take security seriously. canibuild is completely hosted in one of the most recognized cloud providers in the market, which ensures that our application is always running in a platform which complies with the most recent applications security standards.
Besides that, here at canibuild, our engineers pay special attention to keep the client’s data secure and confidential by employing software development best practices.

Do you have any cancellation fees?

No. canibuild is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

Who owns my data & designs?

You do! You can export all your information from canibuild any time you need, in any plan.

What types of payment do you accept?

We accept online payments with Visa, Mastercard, Discover, American Express, and PayPal. We will not be able to accept purchase orders or orders over the phone. All our payments follow AUD pricing.

Can I use canibuild on my mobile phone or iPad?

Yes! You can use the canibuild app for on-the-go on your phone or iPad.

What does “BETA” mean?

A pre-release of software that is given out to a large group of users to try under real conditions. Beta versions have gone through alpha testing inhouse and are generally fairly close in look, feel and function to the final product; however, design changes often occur as a result.

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1300 102 495

Suite A31e, 24-32 Lexington Drive,
Bella Vista 2153