Privacy Policy

Canibuild Au Pty Ltd (ACN 642 715 428) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and if it is unreasonable or impracticable to collect the Personal Information from you, we may collect it from third parties.

We collect, hold, use and disclose your Personal Information so we can:

  • meet our legal obligations;

  • identify our customers, potential customers and their representatives;

  • provide our products and services or other benefits to you;

  • communicate with you;

  • inform you of any initiatives we think may be of interest to you;

  • inform you about our products and services and the benefits of using our products and services;

  • provide you with information about offers or other benefits that may become available;

  • seek your opinion or comments about our products and services;

  • carry out billing and debt recovery activities;

  • carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner, and

  • develop and implement initiatives to improve our products and services.

We may also use your Personal Information for secondary purposes closely related to the above listed purposes, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We do not normally collect or store Sensitive Information. However, where we are required and able to do so, we will collect and use your Sensitive information only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorised by law.

Storage of Personal Information

We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to our employees who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.

Our employees are obliged and trained to respect the confidentiality of any personal information held by us. We use encryption technology to safeguard your credit card data used in electronic transactions.

To help us protect your privacy, you should maintain the secrecy of the user name and password you use to access and use our subscription services.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • our related entities, service providers and contractors that help us supply our products and services (this includes our technology providers, professional advisers such as our lawyers and accountants, debt collectors and insurers);

  • Third parties where you consent to the use or disclosure; and

  • Where required or authorised by law.

We are likely to disclose Personal Information to recipients located in Canada and the United States of America as part of our data back-up and mirroring protection.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

We may deny your request for access where:

  • the access impacts on the privacy of others;

  • the request for access if frivolous or vexatious;

  • there are existing or anticipated legal proceedings, or

  • the access can be denied under law or by a law enforcement agency.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website. Please be aware that it is your responsibility to check out website and make sure you keep up-to-date with any changes to this policy.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact our Privacy Officer at:


Suite A31e, 24-32 Lexington Drive, Bella Vista NSW 2153

1 300 102 495